Booking & Cancellation Policy
1. Business details
Coto Restaurante is operated by Snell Parade SL, with Spanish tax identification number B10686368, at Urb. Aloha Pueblo, C/ Generalife, 9, 29660 Marbella, Málaga, Spain.
For booking enquiries:
WhatsApp: +34 682 56 52 32
Email: clive@cotorestaurante.com
2. Reservations
Reservations can be made via WhatsApp, email or TheFork and are subject to availability.
Under our general booking policy, no deposit is required for reservations of fewer than 6 guests.
3. Reservations for 6 or more guests
For parties of 6 or more guests, a deposit of €20 per person is required, payable through a secure payment link sent by the restaurant.
The deposit will be deducted from the final bill on the day of your reservation.
Your booking is not confirmed until the deposit has been received and the restaurant has confirmed availability. While payment is outstanding, your table is not guaranteed and availability may change.
If payment is received when the requested table is no longer available, the restaurant will refund the full amount paid.
4. Cancellations and no-shows
The following conditions apply to bookings requiring a deposit:
- Cancellations made at least 24 hours before the reservation time: the deposit will be refunded in full.
- Cancellations made less than 24 hours before the reservation time: the deposit is non-refundable.
- No-shows: the deposit is non-refundable.
All deadlines are calculated using the restaurant’s local date and time.
5. Booking amendments and guest numbers
Please contact the restaurant to request changes to the date, time or number of guests. Amendments are subject to availability.
If the number of guests is reduced and the booking goes ahead, the deposit paid for guests who do not attend will remain as credit towards that same reservation and will be deducted from the final bill.
We recommend requesting amendments or cancellations through the same channel used to make the original booking. However, you may also contact us via WhatsApp or email.
6. Refunds
Where a refund is due, it can be made by bank transfer or collected in cash at the restaurant, by arrangement with our team.
For bank transfers, you will need to provide the necessary bank details. The restaurant will process the refund within 48 hours of receiving these details. The time it takes for the funds to reach your account will depend on your bank.
The restaurant’s payment system does not support refunds to the original payment card.
If Coto Restaurante cancels your reservation, your deposit will be refunded in full, without affecting any rights you may have under applicable law.
7. Drinks service
Last drinks are served at midnight (00:00).
8. Events and private celebrations
Special events, private celebrations and bespoke services may have specific payment, amendment and cancellation terms. These will be provided during the quotation process and before the booking is confirmed.
Submitting the website’s event enquiry form is a request for information and does not confirm a booking.
9. Personal data
Information about how personal data provided for bookings, event enquiries and refunds is handled can be found in this website’s Privacy Policy.
10. Consumer rights
These terms do not affect your statutory rights under applicable consumer law.